Terms and Conditions

Locanda del Vino – www.locandadelvino.ro

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1. Scope and acceptance of the Terms

This document sets out the terms and conditions for the use of the website www.locandadelvino.ro, as well as the conditions for submitting order requests for wines presented on the website.

The website www.locandadelvino.ro is intended exclusively for persons who are at least 18 years old. By accessing the website and/or submitting an order form, you declare, under your sole responsibility, that you are at least 18 years of age and that you have the legal capacity to enter into contracts.

Any use of the website, as well as the submission of an order form, implies full and unconditional acceptance of these Terms and Conditions. If you do not agree with these terms, please do not use the website and do not submit order forms.

We reserve the right to update or amend these Terms and Conditions without individual notification. The updated version will always be available on the website; continued use of the website after publication constitutes acceptance of such changes.

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2. Website owner details

The owner and administrator of the website www.locandadelvino.ro is:

LDV GENESIS S.R.L.
J40/22784/2021
C.I.F. 45418659
DPO Reg. No. Gen. 3811/23.02.2023

Registered office:
Str. Știrbei Vodă, nr. 164, bl. 21A, sc. A, et. 1, ap. 15,
Sector 1, Bucharest, Romania

For questions regarding the website, these Terms and Conditions or the product offer, you may contact us using the details available in the “Contact” section of the website.

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3. Nature and purpose of the website

3.1. The website www.locandadelvino.ro is a presentation website for wines and related products.

3.2. The actual sale of products is carried out via an order request form or by using the contact details provided on the website (for example: e-mail, telephone).

3.3. The website does not process online payments and does not collect bank card data. Payments are made afterwards, using methods communicated directly by LDV GENESIS S.R.L. to the client (e.g. bank transfer, cash on delivery, or other methods agreed between the parties).

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4. Use of the website

4.1. The user undertakes to use the website only for legitimate purposes, for information and/or for submitting order requests.

4.2. The following are strictly prohibited:
• any actions intended to disrupt or affect the functioning of the website (including attempts to gain unauthorised access to servers, databases, etc.);
• use of the website for fraudulent purposes or in breach of the law;
• transmission of any unlawful, offensive, defamatory content or content that infringes the rights of other persons.

4.3. LDV GENESIS S.R.L. reserves the right to restrict access to the website or to refuse communication with users who breach this document or whose conduct may cause damage.

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5. Products, information and liability

5.1. The products (mainly wines) are presented on the website for information purposes, through general descriptions (name, winery/producer, region, type, grape variety, vintage – where applicable, volume, etc.).

5.2. Product images are illustrative; there may be differences in label, design or other packaging details between the photographs on the website and the product actually delivered, without affecting the quality or essential characteristics of the product.

5.3. The product offer is valid within the limits of available stock. LDV GENESIS S.R.L. reserves the right to modify the range of products at any time, to add or remove products from the website without prior notice.

5.4. Information regarding the wine (e.g. aromas, tasting notes, food pairing recommendations, etc.) is indicative and may differ depending on the subjective perception of each consumer.

5.5. Alcoholic beverages must be consumed responsibly. We do not provide or deliver alcoholic beverages to persons under 18 years of age. We reserve the right to request proof of age before or at the time of delivery, where appropriate.

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6. Order form and acceptance of the order

6.1. Submitting the order request form or a request via the contact details provided on the website represents a request for an offer from the user, and not a firm order automatically accepted.

6.2. The general steps are:
• the user selects/indicates the desired products and quantities;
• the user fills in the contact and delivery details accurately and completely;
• the form/request is sent to LDV GENESIS S.R.L.;
• LDV GENESIS S.R.L. checks product availability and, if applicable, contacts the user to confirm the order, communicate the final price and provide information regarding delivery and payment;
• the contract is deemed concluded at the moment when the user confirms the offer sent by LDV GENESIS S.R.L. (usually by e-mail or other agreed means of communication).

6.3. LDV GENESIS S.R.L. reserves the right to refuse or cancel the processing of an order/request in the following situations (without limitation):
• incomplete or clearly incorrect data;
• unavailability of the requested products;
• inability to contact the client within a reasonable time;
• suspicion of abusive or fraudulent use of the website.

In such situations, the user will be informed, and any amounts paid in advance (through methods agreed directly with LDV GENESIS S.R.L.) will be handled in accordance with the agreement between the parties and the applicable legal provisions.

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7. Prices and payment methods

7.1. Product prices communicated by LDV GENESIS S.R.L. are expressed in Romanian Lei (RON) and include VAT, unless otherwise specified.

7.2. The website www.locandadelvino.ro does not process online payments and does not collect bank card data. Payments for purchased products are made afterwards, using methods communicated directly by LDV GENESIS S.R.L. (e.g. bank transfer, cash on delivery, or other payment methods agreed between the parties).

7.3. The final price, including any delivery costs, will be clearly communicated to the client before the order is confirmed.

7.4. LDV GENESIS S.R.L. reserves the right to change prices; however, such changes will not apply to orders already confirmed.

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8. Delivery and general conditions

8.1. The specific delivery methods (e.g. courier, collection from a certain location, etc.), estimated delivery times and related costs are not displayed on the website, but will be communicated to the client after the order request form is submitted, during the order confirmation discussions between LDV GENESIS S.R.L. and the client.

8.2. LDV GENESIS S.R.L. makes reasonable efforts to comply with the delivery times communicated, but cannot be held liable for delays caused by external factors (courier, weather conditions, peak periods, etc.), insofar as it has acted with due diligence.

8.3. The client is advised to check the integrity of the parcel upon receipt. If severely damaged packaging or visibly affected products are noticed (broken bottles, leakage, etc.), it is recommended to:
• refuse the parcel; or
• record the situation in a written report with the courier’s representative, followed by prompt notification to LDV GENESIS S.R.L.

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9. Right of withdrawal and product returns

Where LDV GENESIS S.R.L. sells to consumers (natural persons within the meaning of consumer protection legislation), the legal provisions on distance contracts apply, including the right of withdrawal within 14 days, subject to the exceptions provided by law (in particular with regard to food products and unsealed products).

The specific return conditions (which products may be returned, in which situations, who bears the return costs) will be clearly communicated to the client at the time the order is confirmed, in accordance with the legislation in force at that time (for example: unopened bottles, intact seals, appropriate product condition).

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10. Personal data protection

The processing of personal data (e.g. name, surname, contact details, data necessary for invoicing and delivery) is carried out in accordance with Regulation (EU) 2016/679 (GDPR) and the applicable national legislation.

Full details regarding:
• the types of data processed;
• the purposes and legal grounds of the processing;
• the recipients of the data;
• the rights of data subjects;
• the data retention periods;

are provided in the LDV GENESIS S.R.L. Privacy Policy (GDPR), available on the website in the dedicated section.

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11. Intellectual property

The content of the website www.locandadelvino.ro – including, but not limited to: texts, descriptions, images, logos, graphic elements, video materials – is the property of LDV GENESIS S.R.L. or its partners and is protected by copyright and intellectual property laws.

Copying, reproducing, distributing, modifying or reusing the content for commercial purposes or in any way contrary to the interests of LDV GENESIS S.R.L., without the prior express written consent of the rights holder, is prohibited.

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12. Limitation of liability

To the extent permitted by law, LDV GENESIS S.R.L. shall not be liable for:
• display errors on the website (including, but not limited to, typographical errors or other presentation errors), although efforts are made to ensure that the information is correct;
• temporary unavailability of the website or issues caused by internet service providers, hosting providers, etc.;
• any indirect damages or consequential losses arising from the use of the website or the information published on it, insofar as there is no gross negligence or wilful misconduct on the part of LDV GENESIS S.R.L.

Consumption of alcoholic beverages is at the consumer’s own responsibility. LDV GENESIS S.R.L. shall not be liable for the consequences of abusive or irresponsible alcohol consumption.

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13. Force majeure

Neither LDV GENESIS S.R.L. nor the user/client shall be liable for failure to perform their contractual obligations if such failure is due to a force majeure event, as defined by the applicable law (e.g. natural disasters, war, acts of terrorism, pandemics, restrictions imposed by authorities, etc.).

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14. Governing law and dispute resolution

These Terms and Conditions are governed by Romanian law.

Any dispute arising between LDV GENESIS S.R.L. and users/clients shall first be attempted to be resolved amicably. If amicable settlement is not possible, the dispute shall be submitted to the competent courts in Romania.

If you qualify as a consumer, you are also entitled to refer the matter to:
• the National Authority for Consumer Protection (ANPC) – www.anpc.gov.ro;
• alternative dispute resolution (ADR) mechanisms or the European Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr/.

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15. Contact

For any questions related to these Terms and Conditions, the product offer, orders or other aspects, you may contact us using the contact details indicated in the “Contact” section of the website www.locandadelvino.ro.